Refund & shipping policy

Last updated: 22 October 2026

We hand pour every candle in Malaysia, so we want you to be happy with what arrives. This page explains shipping, returns and refunds.

Shipping

• We usually pack and post orders within 3 working days of payment. Bulk orders can take longer and we will tell you.
• We currently deliver within Malaysia only. Estimated delivery after posting is 2 to 5 working days. This is an estimate, not a promise, because couriers can run late.
• Shipping fees are shown at checkout before you pay.
• Please give a complete address and a phone number that works. If a parcel is returned to us because of a wrong address, we can re-send it once you cover the shipping again.

Damaged or wrong items

If your order arrives damaged, broken or not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and the packaging. We will review your photos and, at no extra cost to you, either send a replacement or refund you. We decide which, depending on the item and what is available.

Changed your mind

• Because candles are made by hand and burn once lit, we cannot accept returns of candles that have been lit or used.
• Unused, unopened items may be returned within 7 days of delivery. Please contact us first. You pay the return shipping, and we refund the item price once it reaches us in good condition. The original shipping fee is not refunded.
• DIY candle making kits that have been opened or used cannot be returned.

If an item you ordered is out of stock

Stock is updated as orders come in, but if two people order the last item at the same moment, we may not be able to fulfil one order. We will contact you straight away and refund you in full, or you can choose another item.

How refunds are paid

Approved refunds go back to the original payment method. Please allow up to 14 working days for the money to show up, depending on your bank or card provider.

Cancelling an order

Because we start preparing your order as soon as payment goes through, orders cannot be cancelled once paid. Please check your items, address and phone number carefully before you pay.

Contact us

Email hello@oililin.com or WhatsApp 018-253 5337.